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Inhalt

Create Helpdesk Ticket

Customer details

Customer details – Please log in or fill out these customer fields manually.

Name*

First name

Company*

E-Mail*

Adress

ZIP

City

Telephone

Problem Subject & Description

Problem description

Subject*

Problem description*

Product details

Product details

Product* Please choose product: Columbus Columbus LCM (Lifecycle Management) Columbus LCM+ (Lifecycle Management) Columbus OM (Operations Manager)

Version SWM <6.10 6.10 6.11 7.07

Module SWM Unknown OSDeploy SWDeploy PatchDeploy Inventory Imaging Database Packaging Performance Licensing Other

Location SWM Server Client

Version LCM <5.0 5.0 5.1

Version LCM+ 2.2 3.0

Module LCM Unknown Core Asset Contract Licence

Version PRM <3.0 3.0 3.1

Module PRM Unknown Incident Management Change Management Release Management Order Management

Required files

Required files

Brainware.log (Server)%windir%

Brainware.log (Client)%windir%

ColumbusMemory.log%windir%

PBServicesTS.log%windir%

Firebird.log%programfiles%\Columbus\Firebird

Firebird.conf%programfiles%\Columbus\Firebird

Package.wms (2x)Inside the package

CheckPage.aspx (Core)http:///ColumbusLCM/Info/CheckPage.aspx

CheckPage.aspx (Asset)http://ColumbusLCM/Apps/Asset/Info/Checkpage.aspx

CheckPage.aspx (Licence)http://ColumbusLCM/Apps/Licence/Info/Checkpage.aspx

CheckPage.aspx (Contract)http://ColumbusLCM/Apps/Contract/Info/Checkpage.aspx

WorkNavigator.log%programfiles%\Columbus\WorkNavigator\Server\Logs

StdErr.log%programfiles%\Columbus\WorkNavigator\Server\Logs

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